I have been working fully remotely since 2012. In the last seven years, as a Head of Operations, I have managed remote teams supporting over 1 million customers.
Our teams were distributed between 6 continents – every person from sales and marketing, customer support, product, finance, tech, etc., worked either from home or co-working space. Each of our customer support agents was located in different parts of the globe — from Venezuela, Portugal, France, Italy, to the Philippines, and more. In that time, the company grew from 1 to 4 brands, developed over 200 products, and seen exponential revenue growth. During all this work, I was changing countries & experiencing new cultures every few months – 16 countries to be precise.
Industry: e-Learning; Location: Ireland; Fully remote
Industry: e-Learning; Location: UK; Fully remote
Industry: Finance; Location: Ireland
Industry: Finance; Location: Poland
Course: Improving your Business through Culture of Health
Course: People Analytics
Bachelor: Financial Services
Diploma: Qualified Financial Advisor
Masters: Social Psychology (completed 4 out of 5 years)
Europe: Austria, Bulgaria, Croatia, France, Germany, Ireland, Italy, North Macedonia, Poland, Portugal, Romania, Spain, Ukraine, United Kingdom
North America: United States, Canada
Central America: El Salvador
South America: Colombia, Venezuela
Africa: Morocco, Nigeria, South Africa
Asia: India, Philippines, Syria
Australasia / Oceania: Australia, New Zealand
Product: Content (Online Courses)
I have project-managed creation of 60+ online courses, recruited writers, edited content etc
Business Insights & Financial Supervision
I have designed reporting suits for multiple companies and run End of Month finance processed and reconsiliations
Mortgage Administration & Collections
I have managed 3 teams of mortgage administrators, collectors in 2 locations - Ireland and UK.
Mortgage Underwriting, Offers & Completions
I was responsible for decisions on mortgages, issuing legal documents and payments. Had the highest mandate outside of board members.
Professional Negligence Claims
I set up new unit in mortgage lender focused on litigation of professional negligence claims against valuers and solicitors.
Sales & Account Management
I have managed the team of account managers responsible for generating the largest part of company revenue. Partners included Groupon US, Wowcher, Reed UK
I have managed landing pages and cross-selling campaigns for e-learning students
I have build affiliate marketing program and grow it to over 1500 affiliates. I have also launched Rakuten and Webgains networks.
I have managed customer service and call centre teams in few companies.
I have designed in-house system functionalities from scratch and implemented full modules.
I want to empower people & companies to choose remote work to enhance their productivity, growth and well-beling. When done right – remote is a phenomenal performance boost & allows for happier life.
I believe in human-centered leadership.
Business Operations & Management – People Operations – Remote Teams – Performance & Career Management – eLearning & Training – Project & Process Management – Product Management – Change Management – Business Development & Startups – Sales & Marketing
… and help others on their educational journeys. So far in 2021, I have completed over 50 courses in the following areas:
Leading in Crisis
Leading with Emotional Intelligence
Leveraging Neuroscience in the Workplace
Mastering Organizational Chaos
Establishing Work from Home Policies
Leading Virtual Meetings
Leveraging Virtual & Hybrid Teams
Creating a Culture of Collaboration
Leading Culture Change in Your Team
How to Effectively Deliver Criticism
Strategic Human Resources
Driving Workplace Happiness
Well-being in the Workplace
ZSA Suicide Awareness Training
Practical Creativity for Everyone
Telling Stories with Data
Digital Body Language
Embrace the Cloud with Confidence
Agile Marketing: Advertising
Agile Marketing Foundations
Marketing Analytics: Setting and Measuring KPIS
Social Selling Foundations (Using Content to Sell)
Managing Change on an Agile Project
Transitioning from Waterfall to Agile PM
Marketing on LinkedIn
Rock your LinkedIn profile
CV Success Masterclass
Optimising Resume for ATSs
IT Security: Key Policies & Resources
The Future of Workplace Learning
I was born in Warsaw, Poland but the last 16 years I spent either in Ireland or traveling the world…
When my grandma asked me who I want to be I said: I want to sell flowers… Few years later when my dad asked me who I want to be I said: I want to be a businesswoman. I was 10!
Within 3 days from passing my leaving cert I moved back to Warsaw. I dressed up in my best suit and crossed the door of the recruitment agency looking for a summer job. The receptionist scanned my look, gave a quick glampse at CV which other than looking pretty had I fake job on it and asked: ”Do you know how to transfer calls?” I said: Yes. ”Do you know how to manage Xero? I said: Yes. ”Can you start today?” I said: Yes!
Thats how I landed my first real job (if we do not count washing windows in bars when I brieftly moved out from home at the age of 16, or brushing floors in the shop at the age of 13)
I was lucky. I thought! – The day I walked in to the recruitment office, the receptionist from the other branch quited with no notice. I was at the right place, at the right time… and I was prepared! For some reason I did not focus on the fact that’s someone just quitted on the spot, and that the lady hiring me did not really care about checking my background!
October arrived – University time start. Full time university. I changed my schedule and was lucky as at work we made decision we need two shits. I took evening shift – was working from 2pm to 10pm. I had classes from 8am to 1pm.